HEAT Report Generation (Host Environment Analysis Tool)

The Host Environment Analysis Tool (HEAT) is a Web-based application that Processes the output of the EMCReports script for the Windows Hosts.

In order to generate a HEAT report login to the EMC POWERLINK website:

https://powerlink.emc.com

Once you are successfully logged into the site with the valid user name and password, kindly follow the below link:

Home > Support > Product and Diagnostic Tools > Environment Analysis Tools > Host Environment Analysis Tool (HEAT)

Visit the Host Environment Analysis Tool (HEAT) Website

https://servicetools.emc.com/heat.php

Upload the latest EMC grab report and then you will find the complete HEAT report. You could also send the same file to your registered mail is.

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EMC Grabs Report Downloads Links

EMC Grabs Reports Latest Version downloads for Windows, Solaris, Linux, AIX, HP-UX, IRIX, REliantUNIX, OSF1 and for Heat Reports as well, find below the download link –

You need to have user id and password to login into http://www.powerlink.emc.com

ftp://ftp.emc.com/pub/emcgrab/Windows
ftp://ftp.emc.com/pub/emcgrab/Unix

To view this FTP site in Windows Explorer, click Page, and then click Open FTP Site in Windows Explorer.

Black screen when I connect to my Windows server via RDP

Why do I get a black screen when I connect to my Windows server via RDP (Remote Desktop)?

This issue is a known Windows bug that occurs when the primary drive ( C: ) runs out of available free space. When this happens, Windows often overwrites control panel color settings for the desktop and login screen, resulting in the “blacked out” login screen and/or desktop.

When the login screen is black, you can often still access the normal Windows desktop, you just have to alt/tab through the various login screens:

When you first connect via RDP, there are two blanks you can tab through, the top one being the username (which should be Administrator,or, whatever you have set as your admin name), then, when you tab again, you will be in the password field. After entering the username and password, you should be able to Tab/Enter, and gain access to the system. If the system was just recently rebooted without warning, another screen (black) will pop up, asking why the server was rebooted. You can type anything here, and tab/enter again.

RAM for Microsoft Windows

Here’s a list of how much RAM the various Windows versions and editions support:

Windows NT 4.0: 4 GB
Windows 2000 Professional: 4 GB
Windows 2000 Standard Server: 4 GB
Windows 2000 Advanced Server: 8 GB
Windows 2000 Datacenter Server: 32 GB
Windows XP Professional: 4 GB
Windows Server 2003 Web Edition: 2 GB
Windows Server 2003 Standard Edition: 4 GB
Windows Server 2003 Enterprise Edition: 32 GB
Windows Server 2003 Datacenter Edition: 128 GB
Windows Vista: 4 GB
Windows Server 2008 Standard: 4 GB
Windows Server 2008 Enterprise: 64 GB
Windows Server 2008 Datacenter: 64 GB
Windows 7: 4 GB

Raise a call with MICROSOFT .

1. Call 800-936-3100, and provide your Access ID to the customer service representative who will create your support incident and route you to the appropriate support engineer to work on the issue immediately. The support line is open 24x7x365.

2. Logon to https://premier.microsoft.com and click on “Submit Incident” on the left pane

Contact HP for hardware issues

Procedure to raise a case with HP for hardware issues :

1. Call HP @ 1800-633-3600
2. Option 1
3. Option 2
4. Say Shortcut – Proliant running microsoft
(If the server hardware is proliant with microsoft OS)
5. Else follow the IVR and select the appropriate Hardware and OS.
6. Note the Case ID and followup for hardware replacement.

How to check if a Windows server is running Microsoft Cluster Server.

1. Login to the server.
2. Open the services Console (Start>Run>Services.msc)
3. Check for the existence of the service “Cluster Service”
4. If this service exists, the serevr is running a Microsoft Cluster Server.
5. Follow these steps to check the status of Cluster Node and Cluster Group.
o Open Command prompt and type “CLUSTER NODE /status” -> This command will list the status of the nodes in the cluster
o Open Command prompt and type “CLUSTER GROUP /status” -> This command will list the status of the cluster groups in the cluster